If we do not deliver the standard of service that you expect or you have a complaint, please email us at firstname.lastname@example.org or write to us at Nextcredit Ltd, Unit 10, Basepoint Centres, Oakfield Close, Tewkesbury Business Park, Tewkesbury, Gloucestershire, GL20 8SD or telephone us on 01631 708602.
We will investigate your complaint and respond accordingly. If you are not happy with our final response, you can refer the matter to the Financial Ombudsman Service, Exchange Tower, London E14 9SR (telephone 0800 023 4567 (free of charge) or 0300 123 9123 – calls to this number cost no more than calls to 01 and 02 numbers). You can find out more information about the Financial Ombudsman and how to contact them on their website www.financial-ombudsman.org.uk
Online Dispute Resolution (ODR) Service
The ODR service has been established by the European Commission to help residents in the European Union (EU) who have bought goods or services online, get their complaint resolved.
The route is designed mainly to facilitate complaints where the customer and providers are in different countries but you may also be eligible to use this service.
We would encourage you to directly refer to the Financial Ombudsman Service (FOS) as the ODR Platform will simply refer you to that service. Full details of the FOS are stated above.
However, if you prefer to make your complaint via this route, you can access the ODR platform here: http://ec.europa.eu/odr