Complaint Process

NextCredit's objective is to provide professional financial services in a simple and efficient manner. We understand our customers' needs and requirements and with that in mind, we aim to deliver a courteous, informative and helpful service whenever a customer contacts us.

Our business is customer centric and we know your opinion matters. We are open to your valuable feedback – good or bad!

We realise, like all other organisations, we may at times fail to deliver the expected service. We are especially interested to hear our customer's views when this occurs as it allows us to learn and to recognise any short-comings, and of course to rectify them for the future.

Please view our complaint process.